Returns & Exchanges

We want you to be completely satisfied with your Lavenham jacket, which is why we offer a 28-day return period for all unworn items in their original condition. Please ensure all tags remain attached and the garment is folded carefully to avoid damage during transit.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Item

  Place the jacket in its original packaging, ensuring the return form is included inside and the parcel is securely sealed.

• 3.
  Label and Post

  Generate your prepaid shipping label through the portal, attach it to the outside of your package, and drop it off at your nearest authorized collection point.

• 4.
  Refund Processing

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.